FAQs Archive · Whole Senses

Q: Why you need to complete all the contact information?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] We will contact you should there be a question regarding your order. Please ensure your email address and phone number are up-to-date as you checkout. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Did your order arrive with one or more damaged products?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] We’re here to make it right for you! Please take a photo of the damaged product and send us an email to contact@whole-senses.com . Upon receiving your email address, we will issue you a credit for your order or a re-ship of your item at no cost to you. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Did your order include the wrong items?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please send us an email to contact@whole-senses.com to let us know about the issue. One of our customer service team members will be more than happy to correct your order. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Did you purchase one of our items from an independent retailer or online marketplace?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset=""] Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a refund or exchange, please contact the retailer you purchased the item from. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Why you need to complete all the contact information?

2020-06-12T17:37:43-04:00November 27th, 2012|Categories: Pricing|

We will contact you should there be a question regarding your order. Please ensure your email address and phone number are up-to-date as you checkout.

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Did your order arrive with one or more damaged products?

2020-06-12T17:39:25-04:00November 27th, 2012|Categories: Technical|

We’re here to make it right for you! Please take a photo of the damaged product and send us an email to contact@whole-senses.com. Upon receiving your email address, we will issue you a credit for your order or a re-ship of your item at no cost to you.

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Did your order include the wrong items?

2020-06-12T17:44:34-04:00November 27th, 2012|Categories: Design Process|

We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please send us an email to contact@whole-senses.com to let us know about the issue. One of our customer service team members will be more than happy to correct your order.

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Was the product quality not satisfactory?

2020-12-01T16:40:18-05:00November 27th, 2012|Categories: Technical|

We’re here to improve your everyday with exceptional products, so please share your experience with us if your experience is less than satisfactory. Please send us an email to contact@whole-senses.com, and one of our customer service representatives will respond within 24-48 hours.

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Did you purchase one of our items from an independent retailer or online marketplace?

2020-06-12T17:45:40-04:00November 27th, 2012|Categories: Pricing|

Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a refund or exchange, please contact the retailer you purchased the item from.

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FAQs

Why you need to complete all the contact information?

Did your order arrive with one or more damaged products?

Did your order include the wrong items?

Was the product quality not satisfactory?

Did you purchase one of our items from an independent retailer or online marketplace?

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