We will contact you should there be a question regarding your order. Please ensure your email address and phone number are up-to-date as you checkout.
We’re here to make it right for you! Please take a photo of the damaged product and send us an email to contact@whole-senses.com. Upon receiving your email address, we will issue you a credit for your order or a re-ship of your item at no cost to you.
We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please send us an email to contact@whole-senses.com to let us know about the issue. One of our customer service team members will be more than happy to correct your order.
We’re here to improve your everyday with exceptional products, so please share your experience with us if your experience is less than satisfactory. Please send us an email to contact@whole-senses.com, and one of our customer service representatives will respond within 24-48 hours.
Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a refund or exchange, please contact the retailer you purchased the item from.