FAQ2021-05-07T16:24:44-04:00
Why you need to complete all the contact information?2020-06-12T17:37:43-04:00

We will contact you should there be a question regarding your order. Please ensure your email address and phone number are up-to-date as you checkout.

Did your order arrive with one or more damaged products?2020-06-12T17:39:25-04:00

We’re here to make it right for you! Please take a photo of the damaged product and send us an email to contact@whole-senses.com. Upon receiving your email address, we will issue you a credit for your order or a re-ship of your item at no cost to you.

Did your order include the wrong items?2020-06-12T17:44:34-04:00

We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please send us an email to contact@whole-senses.com to let us know about the issue. One of our customer service team members will be more than happy to correct your order.     

 

Was the product quality not satisfactory?2020-12-01T16:40:18-05:00

We’re here to improve your everyday with exceptional products, so please share your experience with us if your experience is less than satisfactory. Please send us an email to contact@whole-senses.com, and one of our customer service representatives will respond within 24-48 hours.

Did you purchase one of our items from an independent retailer or online marketplace?2020-06-12T17:45:40-04:00

Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a refund or exchange, please contact the retailer you purchased the item from.

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