TERMS & CONDITIONS

It is important for you to know that http://www.whole-senses.com (Site) is a site operated by Wholesenses Products Corp, a company registered in Florida, USA with File number P20000050009 whose registered office is located at 2929 Sw 3^rd Ave, Suite 210, Miami, 33129, Florida (“Wholesenses”, “Whole-senses.com”, “we”, “us” or “our”).
These terms of use (together with the documents referred to in it) tells you the terms on which you may make use of the Site, whether as a guest, browsing, or registering to use our Site.
Please read these terms of use carefully before you start to use our Site, as these will apply to your use of our Site. We recommend that you print a copy of this for future reference.
We also like to interact with you on third-party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram, and YouTube (Third Party Sites). We do not control these Third-Party Sites and these terms of use do not apply to companies that Wholesenses Products Corp does not own or control, or to the actions of people that Wholesenses Products Corp does not employ or manage. You should always check the terms of use posted on Third Party Sites.
We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent visits to the web site and orders received.
By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our Site.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of USA.

All rights, including copyright, and moral rights, in this Site are owned by or licensed to Wholesenses Products Corp. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute, or post anything on this Site for any purpose.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the color of the products that appear on the Site. However, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the merchandise on delivery. To the extent permitted by applicable law, Wholesenses Products Corp disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services, or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site, in any off-website or in any linked websites.

Wholesenses Products Corp makes every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. Wholesenses Products Corp will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.

The provisions of this clause relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site.
To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
– Use of, or inability to use, our Site; or
– Use of or reliance on any content displayed on our Site.
As a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You may use our Site only for lawful purposes.
You may not use our Site:
– In any way that breaches any applicable local, national, or international law or regulation.
– In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
– To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
– To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
– To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of use.
• Not to access without authority, interfere with, damage or disrupt:

• • any part of our Site;
  • any equipment or network on which our Site is stored;
  • any software used in the provision of our Site; or
  • any equipment or network or software owned or used by any third party.

You agree to defend, indemnify, and hold us harmless for any loss, damages, or costs, including reasonable solicitors’ fees, resulting from any third-party claim, action, or demand resulting from your unlawful use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas, or other information you provide to us (‘information’) will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Wholesenses Products Corp a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned, and we may use your information and any ideas, concepts or know-how contained therein, for any purpose.
Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Wholesenses Products Corp as to the origin of the information submitted and you agree to indemnify Wholesenses Products Corp and hold Wholesenses Products Corp harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

The trade marks, logos and service marks, and designs (“Intellectual Property”) displayed on our Site are the registered and unregistered marks or designs of Wholesenses Products Corp, our affiliates, our licensors and/or our suppliers held, inter alia, in Argentina, USA, China, Japan, Hong Kong, Korea, and other countries.
Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.

No failure to exercise and no delay on the part of Wholesenses Products Corp in exercising any right, remedy, power or privilege of Wholesenses Products Corp under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Wholesenses Products Corp.

We may transfer our rights and obligations under this Terms of Use to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or your obligations under this Terms of Use. You may only transfer your rights or obligations under this Terms of Use to another person if we agree in writing.

Additional policies, including but not limited to the following, also form part of these Website Terms of Use and should be read carefully:
– Pricing Policy
– Returns Policy and
– Candle Care Guidelines.

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the Site.

To make a purchase through the Site or to use some of the services or features made available to you on our Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current, and complete in all respects.

Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Current prices, terms, and conditions are subject to change without notice.

We reserve the right at any time to modify prices or discontinue supplies (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance. We reserve the right to discontinue any product at any time. Any offer for any product or supply made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

All orders are subject to approval.

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or its price as advertised on this website. The total cost of your order is the price of the products ordered plus VAT at the current rate and delivery charges as set out during the checkout process. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s Products detail page.

Please note that no VAT exemption will be granted for online orders.

All Products are subject to availability. Validly stated prices on our website remain in effect for so long as the Products is available or as otherwise stated on our website. We will inform you as soon as possible if the Products you have ordered are not available.

You are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.

It is your responsibility to verify that your email address is in proper working order and must assume the risk of all consequences for transmission or operational failures.

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) (“Contract”). If you require any information concerning your order, please email us at contact@whole-senses.com quoting your order number. We may not accept your order if an item you have ordered is out of stock if we have identified a Product error or if we are unable to obtain authorization for your payment.

In the case of a stock shortage or refused payment authorization by banking institutions, Wholesenses Products Corp reserves the right to cancel or suspend any pre-order until its shipment.

Payment can be made by any of the following methods: Visa, Mastercard, American Express, Paypal, WeChat Pay and Apple Pay. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Wholesenses Products Corp, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

All sale products are final sale and are not eligible for returns or exchanges.

Orders are usually processed within 2-3 business days, starting from the following day after the order was placed. If for some reason processing times are longer than usual, we will notify you via email.
Please note, we ship Monday through Friday 9-5 EST. This excludes weekends and major holidays.
You will automatically know when your Order has been placed.
You will receive a confirmation Email showing your Order total and order number.
If you do not receive this email, the Order DID NOT come through to us.
Please resend or contact us at: contact@whole-senses.com
We are currently shipping to addresses within the United States and we cannot ship to Post Office Boxes.
We promise to prepare, package and ship your order with great care for its journey to you from our office in Miami, Florida.
Orders are shipped via USPS and typically arrive within 3-5 business days from the date of shipment.
In the near future we will be shipping to most countries, excluding those listed in the OFAC sanctioned countries list.

For the standard shipping option, we use USPS Priority Mail (with tracking number) which can take approximately 3-10 business days to arrive from the ship date.

We use a tracked shipping service. International shipping does vary in time depending on exact location. Please note, this does not include any delays experienced at customs. Express shipping times will vary.
International shipping costs will be quoted according to shipping destination and size of the order.
We will contact you letting you know these costs and carrier for you to approve and pay by payment button.
Wholesenses Products Corp is not responsible for customs, taxes, duties, and tariffs. These charges are set by your country – we are not able to influence or control the rate at which you are charged. We suggest you contact your country’s customs office if you are concerned about the charges that may occur. Again, Wholesenses Products Corp does not set these rates, nor do we have control over them.

You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us (and return the Products in accordance with your cancellation rights or other statutory rights.

Our goal at Whole-senses is to provide everyday solutions for the modern lifestyle. For this reason, we are here to serve you with returns and exchanges information.
Items returned must be unopened, in original packaging and sellable condition.
We will gladly accept returns of unused products that is returned within 14 days of receipt of the order. Please contact us to request a return. Please do not ship product back to us without an approved return merchandise authorization, or we may not be able to accept your return. Your original shipping cost will not be refunded, and we will deduct the cost of return shipping from your refund amount.
If your return request is approved, you will be emailed a prepaid priority USPS return label. Once received, your return will be processed, and we will process a refund to your original method of payment. You will receive an email notification that your refund has been processed.
If you are unsatisfied with your purchase for any reason, please contact us at to let us know what went wrong. It is our goal to provide excellent customer service, and we will strive to make it right.
If you can provide an image of the bottom label of the item, we will be able to provide that information to our quality control team so that they can research possible explanations for poor performance.

We hope you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, we offer a refund or exchange on unopened and unused, full-priced items within 30 days of your purchase date (adjustable per COVID-19).

If upon arrival, any part of your order is damaged, please email contact@whole-senses.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Wholesenses Products Corp within 14 days of the purchase date (adjustable per COVID-19). Please note: Once product is removed from its original protective packaging; we cannot be responsible for any further damage due to improper handling.

✔ During each candle use, it is recommended to burn long enough for a smooth and even surface without a tunnel, always let the wax pool reach the edge.
✔ Trim candle wicks to 1/4″ before lighting. Keep candle free of debris and any foreign material, including matches, wick trimmings or other flammable items into the candle.
✔ Keep candles away from curtains, rugs or anything that could ignite.
✔ Do not burn candles in a draft.
✔ Always keep candles in sight when in use and keep away from children and pets. Diffusers are useful for places where you want to provide fragrance but can’t keep an eye on a candle.
✔ Never move a burning candle. Allow the candle to cool and wax to solidify before moving. The candle container and/or wax can become extremely hot when in use.
✔ Only burn the candle on a stable, flat, and fire-resistant surface. Never put a candle directly on a surface that is flammable or could be damaged by heat or oil.

For more Candle Safety Rules please visit: NCA’s Candle Safety Page www.candles.org/fire-safety-candles .

✔ Dry clean only.